Privacy Policy

Information and privacy

Last updated: 2022-05-18

Orellana AV Moving Corp is totally committed with your privacy and to protect and ensure your safety through our compliance with this privacy policy. We will not, under any circumstances, sell, rent, lease, share or give the information you share with us to any third party for capitalizing purposes beyond our partners and co-workers, and complying the expressed terms of this policy.

This policy aims to describe the types of information we will collect from you or that you may provide when you visit the site.

Information we collect from you.

We collect several kind of information about you through our specific web forms, contact forms, social media, cookies and other usages you may provide to our site, including information:

• that personally identifies you such as name, address, e-mail address, telephone number, and any other identifier by which you may be contacted online or offline (“personal information“)
• that involves your online data regarding the “internet connection” like browser usage, electronic devices, electronic preferences, IP address and usage details

We collect this information:

• Directly from you when you provide it to us through our contact forms and when you sign in in your personal account within the site. This includes
  • information provided at the time of contracting our services
  • information you provide when reporting a problem to our team
  • records of our correspondence (if you use the email to contact us)
  • your responses to surveys and queries that you complete for research purposes. 
  • details of accounting transactions you carry on while using our services, such as order’s fulfillment and subscription’s fees.

You also provide information to publish or display as “User Contributions”. Your User Contributions are posted on our website and displayed to others at your own risk. Although our IT team efforts to guarantee your safety and to limit access to certain pages, be aware that no security measures are perfect or impenetrable. Furthermore, we cannot control and be responsible for actions of other clients or users neither what visitors you might choose to share your User Contributions do. 

• Automatically as you navigate through the site, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies, such as:
  • Details of your visit to any of our web pages including traffic data, location data, logs, and other communication data.
  • Information about your computer, browser, preferences, IP direction, operating system.
• From third parties, in which case we will only contact to our business parties.

Data collection through technologies

The information we collect automatically through our technologies is statistical and do not include your personal information. It helps us to improve our services by tracking your preferences, which allows us to:

• Get to know our audience size
• Store information about your preferences, allowing us to customize our Services.
• Speed up your searches of information.
• Recognize you when you sign in or return to our site.

Additionally, we might use these technologies to collect information about your online activities over time and across our website and our third parties (behavioral tracking). The main asset we use to collect your information online is cookies

Cookies, or browser cookies, are a small file placed on the hard drive of your computer. It collects information automatically that ensures you have a more friendly, efficient and secure experience with us. Our purpose is to identify and record your search preferences during your visit to our web, so when you return we can offer a better approach to your search needs. You may refuse to accept our cookies by activating the proper features in your computer browser, which will not prevent you from accessing our site, but it might unable certain part of our customized service to you.

How do we use the information collected?

Any of the information we collect from you may be used in the following ways

• To operate, provide and improve services we give to our customers.
• To verify your identity when you sign in.
• To register you as an user and to recognize when you return to our sites.  
• To provide you with information about your subscription, including expiration and renewal.
• To maintain a feedback with you, respond to your request. 

We will not share your information with third parties excepting those situations regarding to the fulfillment of the contracts entered with you when necessary and as described in this Policy.

Do we disclose your information to third parties?

We do not sell your personal information to affiliates, banks, media corporations, or any other source or business. We do not share sensitive information with third parties without your written consent or prior notification.

We will provide your information to our trusted business partners who will help us operate the site, track and evaluate funds, or service your account. Additionally, we may disclose our transactions and experiences with you to credit bureaus.

In addition, we may also disclose your information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Service Terms and Conditions and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or our business partners.

California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights.  Orellana AV Moving Corp aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Orellana Moving relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: //policies.google.com/privacy?hl=en